PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Yan Technology’s relationship with you in relation to this website.

The term “Yan Technology” or “us” or “we” refers to the owner of the website whose registered office is 54 Tudor Close, London, NW3 4AG. Yan Technology is registered as a sole trader. The term “you” refers to the user or viewer of our website.

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Terms and Conditions
Version 5.5. Last updated: 4 November 2026.

The Managed Subscriptions terms in Section 3 have applied to our subscription arrangements since [October/November 2024], communicated to clients. This section formalises them on this page. We may update these terms from time to time. Changes apply to new orders from the date shown above, and to existing Managed Subscriptions from their next renewal.

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1. Website subject use

1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.6 Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

1.7 From time to time this website may also include links to other website's. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.8 You may not create a link to this website from another website or document without Yan Technology’s prior written consent.

1.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

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2. Payment

2.1 We accept all forms of payment; All major credit/debit cards, cash, cheque, bank transfer, cryptocurrency. 

2.2 When taking out our services, you agree to the payment terms.

2.3 We reserve the right to include a statutory interest set by the BoE and UK Gov. If you ae unable to pay within the time frame set by invoice due date. Statutory interest at 8% above the Bank of England base rate can be added from either the most recent of 31st December or 30th June. You can confirm the current rate here.

For example, if the base rate is 0.5%, you could charge interest at 8.5%.

2.3.3 We will use the interest calculator on the Small Business Commissioner website.

2.4 We set a default payment term of 14 or 30 days depending.

2.5 We may use a debt collection agency for lack of payment, this is our statutory rights and any fees occurred will be passed onto the client.

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Section 3: Managed Third-Party Subscriptions
3.1 Scope. This section applies where we arrange, sign you up to, or hold on your behalf any third-party service, such as Sky, BT, mobile networks, Netflix, Disney+ or HBO Max (a “Managed Subscription”). It applies alongside the rest of these terms. If there is a conflict, this section prevails for Managed Subscriptions.

3.2 Our role and your authority. We arrange Managed Subscriptions for you, for example where a credit check is needed or you prefer not to deal with the provider. By ordering one, you authorise us to act on your behalf to sign you up, manage, change, renew and cancel it in line with this section. Where the account is held in our name, we are the account holder with the provider and you are the end user. We pass the provider’s charges on to you as set out in your quote or order. We are not the provider and do not supply the underlying service.

3.3 Credit checks and information. Providers may run credit and identity checks. You consent to us sharing the personal information needed for this with the provider and any credit reference agency. You must give us accurate information and tell us promptly if it changes. Our use of your data is covered by our Privacy Policy.

3.4 Minimum term. Each Managed Subscription starts on the date we confirm in writing and runs for the minimum term we agree with you (usually 12 or 24 months). You are responsible for the charges for the whole minimum term. If you cancel early, or the service ends early because of your breach or non-payment, you must pay the remaining charges for the term plus any early termination fees, equipment charges or other costs the provider charges us.

3.5 Renewal at the end of the minimum term. Providers normally move customers to much higher out-of-contract prices once a minimum term ends. To protect you from that, unless you tell us otherwise, we will renew your Managed Subscription on your behalf at the end of the minimum term for a new minimum term, at the best value available to us at the time. The new term will be the same length as the previous term unless we agree otherwise. We will write to you (by email or WhatsApp) at least [30] days before the minimum term ends, telling you the new price, term length and renewal date. If you do not want us to renew, you must tell us in writing at least [14] days before the minimum term ends. We will then cancel the service or move you to the provider’s rolling plan, and you will pay the provider’s out-of-contract price until the service ends. If we cannot secure a renewal deal that is cheaper than the provider’s out-of-contract price, we will tell you and you may choose either option.

3.6 Cancelling after renewal. Once renewed, the new minimum term applies in full. You may cancel by giving us at least [30] days’ written notice, and cancellation takes effect when that minimum term ends. If you cancel earlier, clause 3.4 applies. Rolling or monthly services can be cancelled on [30] days’ written notice, or the provider’s notice period if longer.

3.7 Price changes. Providers may change prices during a term, including annual increases (typically each April, often linked to inflation) and one-off rises such as streaming price increases. We will pass these on to you at cost from the date they apply, and tell you when we become aware of them. Where the provider gives you a right to leave without penalty after a rise, we will tell you and help you use it, but you must act within the provider’s deadline.

3.8 Our fees. [Our management fee, if any, is £[x] per [month/year] and is shown on your quote.] We may charge reasonable fees for extra work, such as handling disputes with the provider, relocations, or transfers out.

3.9 Payment. You will pay for Managed Subscriptions [monthly in advance by Direct Debit or standing order]. Payment must be made whether or not you use the service. If a payment is missed, we may charge statutory interest and reasonable recovery costs, suspend or cancel the service, and recover everything we owe the provider on your behalf. You remain liable for charges incurred up to cancellation.

3.10 Your responsibilities. You must use the service lawfully and in line with the provider’s terms and fair use policies, keep logins and equipment secure, not resell or share the service outside the permitted household or business, and tell us promptly about faults, a change of address or any change in who uses the service. You are responsible for anything done through your account.

3.11 Equipment. Any equipment supplied by the provider (routers, set-top boxes, SIMs) remains the provider’s property unless stated. You must keep it safe and return it as instructed when the service ends. You will pay any charges the provider makes for equipment that is lost, damaged or not returned.

3.12 Moving home or changing premises. You must give us at least [30] days’ notice if you are moving. Not every provider can transfer a service, and a move does not end your minimum term. If the provider cannot supply the new address, you remain liable under clause 3.4 unless the provider waives the charges.

3.13 Service quality and outages. The service is provided by the provider and is subject to its terms, coverage, speeds and availability. We are not responsible for provider outages, speeds, content changes, or the withdrawal of channels, apps or features. We will reasonably help you report faults and pursue remedies or compensation from the provider, but we cannot guarantee any outcome.

3.14 Changes to the service. Providers may change, replace or withdraw services or content. If that happens, we will tell you and, where reasonable, suggest an alternative. Any change in price follows clause 3.7.

3.15 Moving the account to your own name. On written request, and if the provider allows it, we will help transfer a Managed Subscription into your own name, subject to your passing the provider’s checks, paying any outstanding amounts and fees, and the provider’s own transfer process (for mobile numbers, for example, using the relevant transfer codes). Transfer does not remove your liability for charges already incurred or for any early termination fees.

3.16 Death, incapacity, business closure. If you die, lose capacity, or (for a business) cease trading or become insolvent, tell us as soon as possible. The service continues to be chargeable until it is cancelled or transferred, and your estate, representative or the business remains liable for the minimum term charges, subject to any provider concession.

3.17 Our right to end or suspend. We may suspend, cancel or refuse to renew a Managed Subscription if you breach this section, fail to pay, give false information, misuse the service, or the provider requires it. We may stop offering a Managed Subscription at the end of its term on [30] days’ notice.

3.18 Your statutory rights. Nothing in this section removes rights you have by law. If you are a consumer, you may have a cooling off right of 14 days from the start of a service sold at a distance or away from our premises. If you want to use it, tell us in writing straight away. You will pay for any service used during that period, and any provider charges that cannot be reversed.

3.19 Our liability. We are not liable for loss caused by the provider, such as outages, loss of data, loss of service or content, price changes or billing errors by the provider. Subject to clause [general liability clause below], our total liability in connection with a Managed Subscription is limited to the fees we received from you for it in the previous 12 months.

3.20 Notices. Notices under this section may be given by email or WhatsApp to the contact details you gave us, and are treated as received when sent. You must keep these details up to date.

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4. Delivery

4.1 Delivery of hardware/software is charged at 2 rates; standard and fast. We always judge which is best suited for the clients needs.

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5. Your right of cancellation

5.1 If no work has been carried out and you have paid the diagnostic fee, we are more than happy to refund your diagnostic fee. If work has been carried out, you will have to pay the diagnostic fee. Please let us know ASAP if you wish to cancel the service/repair.

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6. Warranty

6.1 Please view the warranty page for more info.

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7. Data Protection & GDPR

7.1 Please view the Privacy Policy page for items related to Data Protection and GDPR (2018).

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8. Images, Video and Multimedia

8.1 All multimedia content on Yan Technology is taken by the owners of Yan Technology. It is solely our property and should not be downloaded or used without permission. If items are used without consent a DMCA/takedown notice will be submitted. On the rare occasion Yan Technology allows content to be used on 3rd party websites, a source and link should be visible giving credit to Yan Technology.

8.2 Stock Images; The use of stock images/icons throughout the site and credit to the original owners can be found at the following websites; pixabay.com, wix.com, flaticon.com, material.io, stockio.com, endlessicons.com, shareicon.net, icons8.it .

Any media that has been purchased by Yan Technology must not be copied or downloaded without the owners prior permission. Any media downloaded and owned that is open sourced must respect the open license agreement or Apache license version 2.0.

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9. Returns

9.1 We currently do not have a returns policy setup as we no longer own a shop. In most cases a 7 to 14 day return policy will apply when buying on the client's behalf. This does not include refurb/used goods.

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10. Creative Commons

10.1 Please view the Creative Commons Wiki and FAQ: https://wiki.creativecommons.org/index.php/Frequently_Asked_Questions

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11. Price Match

11.1 Price match does not include company's outside of London.

11.2 Price match does not include companies without a company number.

11.3 We will require evidence in the form of a website or digital quote (email).

11.4 Price match does not include other companies discounts/special offers or vouchers.

11.5 We have the right to refuse.

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12. Benchmarking

We sometimes use benchmarking software to test how reliable your PC, laptop or Mac is. This software can sometimes use your hardware to mine for cryptocurrency. As we do not charge this service and it pays for the electric used to test your system. The software will be turned off and uninstalled after our tests are complete. Please let us know if you are not happy with this and we can tell you the cost for benchmarking.

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13. Amazon Associates Program

Here at yantechnology.co.uk we participate in the amazon services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk.
*Amazon and the Amazon logo are trademarks of Amazon.com, Amazon.co.uk, or its affiliates.
Additionally here at yantechnology.co.uk we may participate in varies other affiliate programs and we sometimes get a commission through purchases made through the links.

 

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Ebay/Amazon Marketplace Terms and Conditions

These Terms and Conditions are for buying and selling on eBay and do not this affect your statutory rights.

1. General

1.1 All our products are brand new unless stated.

1.2 Seller is not responsible for lost or damaged packages if uninsured.

1.3 Serious bidder only! Your bid is contract. Do not bid if you do not agree to all terms in this auction.

1.4 We reserve the right to cancel bids from a bidder.

1.5 You will be contacted via email within 12 hours after auction ends.

 

2. Payment

2.1 Immediate PayPal payment is required.

2.2 If using PayPal please contact me ASAP or it will cost you more money. Due to surcharge costs.

2.3 Payment must be received within 5 days of the auction closing.

2.4 If no contact or payment if made, negative feedback will be left along with filing a non-paying bidder.

2.5 There are some exceptions and will be handled on a case-by-case basis.

2.6 Personal checks must clear before item is sent.

2.7 If you pay via bankers or personal cheque please wait 7-10 working days to clear.

2.8 International bidders can only pay via PayPal.

2.9 Please remember that there is 4% surcharge on purchases.

 

3. Shipping

3.1 Buyer pays for all postage costs.

3.2 The fee you pay includes the 1st Class or Courier weight fee. The cost of the envelope, address label, and/or other packaging materials. A contribution: to the staff time to pack and prepare the goods, the petrol costs to take the item to the main post office point, ink from printers, insurance to protect us from missing, stolen and fraudulent transactions.

3.3 The item is shipped within 1-3 business day upon receipt of payment to the UK, 7 – 10 days for all Worldwide shipping.

3.4 Please check Shipping cost.

3.5 If you are buying more than one item I will allow a discount on postage.

3.6 If NO insurance is paid for in shipping. Don’t come to me for a refund I will not cover you!

3.7 I do not ship on Saturdays or Sundays unless you need it URGENT!

3.8 Royal Mail postage increment will also take effect, you will be informed at the time of dispatch.

3.9 International Sellers MUST PUT INSURANCE ON THE PRODUCT if not than I will not be held responsible. In some cases I will void the transaction.

 

4. Contact

4.1 Please email me at info@yantechnology.co.uk or use the "ask seller a question" link at the top right of this page.

4.2 Questions submitted by email will be answered as quickly as possible.

4.3 Please make the subject of your email the title and auction number of the item you are asking about.

4.4 Please contact us first to resolve any issuer before leaving negative feedback.

 

5. Return

5.1 If a return is approved, the bidder pays for the return shipping cost.

5.2 25% re stocking fee if applied on both item and packaging cost.

5.3 If you product comes under the electronic section you will have to contact the manufacturer to RMA it. Please email me if this is the case.

5.4 Returns are only allowed if the product is not what is in the product description.

5.5 A Return will not be approved if the item is not compatible with your other product or you.

5.6 You must have a valid reason for a return with proof.

5.7 If a sealed item is opened I will not give refund

 

6. Last but not least

6.1 Make sure you read the entire auction carefully!

6.2 If I feel you are messing around or are not being serious I have the right to refuse service to you.

6.3 Please email me via Ebay/Amazon.

6.4 Evidence of item and postage may be taken during postage. This can include images or video packing.