Question 1

Do you charge by the hour?

Accepted Answer

We crurrently charge home users £50.00/hr and business* £60.00/hr. Diagnostic is charged at a fixed rate fee of £30.00. You will not need to pay for the diagnostic if you take the repair out with us.
 
*If you are a sole trader and not paying VAT under your own name you will be charged the home rate price instead of the business rate.

Question 2

What about my privacy/data?

Accepted Answer

You have nothing to worry about, we do not go through your data unless we have too. If we do we will always ask for your permission beforehand in black and white text!
 
You can also see our GDPR and Privacy Policy here.(javascript:void(0))
 
Why not also have a look at our T&C (javascript:void(0))as well!

Question 3

Is the work guaranteed?

Accepted Answer

Yes, one month (30 days) on Hardware* and Software**.
 
*One year standard manufacturer warranty unless otherwise stated. Please note you will need to contact the manufacturer yourself along side the serial number of your parts.
 
**Warranty on software is only when the technicians hasn't installed it properly or in the correct location. Any void serial numbers or software crashing after updates is to be taken up with the software manufacturer.

Question 4

Do I get an invoice/receipt?

Accepted Answer

Yes, you will get an invoice for all work and products carried out. It will emailed to the address provided. Unfortunately we no longer print and post.

Question 5

Is there a call out charge?

Accepted Answer

We don't always enforce a fee in order to keep your costs low, but If you are outside our catchment area, you will be charged a small fee for fuel.

Question 6

Do you repair Apple Macs & Linux PCs?

Accepted Answer

Yes, we repair both Macs & Linux/Unix based machines including chromebooks.

Question 7

Do you repair Peripherals such as Printers, Scanners and faxes?"

Accepted Answer

Yes if it is a software issue. If it is a hardware problem we will have a look at it and report the issue back to you.

Question 8

What happens if you can't fix/repair the PC’s?

Accepted Answer

We currently have a 95% repair rate but on the very rare occasion you will be given a few options from our engineers on a solution.

Question 9

Is there a cancellation fee?

Accepted Answer

No, just contact us 1 hour before via phone or email to rearrange.

Question 10

What areas do you cover?

Accepted Answer

Please check the Areas Covered page for more detail.

Question 11

Do you setup Mobile devices like iPhone and iPad tablets?

Accepted Answer

Yes, we can set up all mobile phones, iPhones, Android. We can also setup your new or old tablets.

Question 12

What are your payment methods?

Accepted Answer

We accept payment in cash, bank transfer, cheque (with guarantee card) and we also accept all major credit and debit cards via paypal/google checkout (5% surcharge applied). A full receipt will be given. All instructions are included in the invoice that will be emailed to you.
 
In 2019 we will be accepting Bitcoin, Ethereum and other Cypto Currency.

Question 13

Do you charge for travelling time to get to me?

Accepted Answer

No. We do not charge for travelling time, even though the EU wants us to!

Question 14

Do you have any service centres where I/we can bring our computer/equipment for repair?

Accepted Answer

Yes, you can drop your equipment for repair and servicing. Please arrange before you arrive to assure someone is present.

Question 15

Do you give discounts?

Accepted Answer

Yes we give a fixed discounts to Registered charities. We also have special offer rates from month to month.

Question 16

How can I advertise on your page?

Accepted Answer

You can contact us via email regarding adverts we welcome all advertisers.

Question 17

Do you have any references?

Accepted Answer

We have a feedback page where past and current customers have left testimonials about us.

Call Us Now! 07903732897 • Email Us Now!

Copyright

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