Have a question? Chances are someone might have asked the same question before. Here is a collection of frequently asked questions.
Do you charge by the hour?
We crurrently charge home users £50.00/hr and business* £60.00/hr. Diagnostic is charged at a fixed rate fee of £30.00. You will not need to pay for the diagnostic if you take the repair out with us.
Is the work guaranteed?
Yes, one month (30 days) on Hardware* and Software**.
Do I get an invoice/receipt?
Yes, you will get an invoice for all work and products carried out. It will emailed to the address provided. Unfortunately we no longer print and post.
Is there a call out charge?
We don't always enforce a fee in order to keep your costs low, but If you are outside our catchment area, you will be charged a small fee for fuel.
Do you repair Apple Macs & Linux PCs?
Yes, we repair both Macs & Linux/Unix based machines including chromebooks.
Do you repair Peripherals such as Printers, Scanners and faxes?
Yes if it is a software issue. If it is a hardware problem we will have a look at it and report the issue back to you.
What happens if you can't fix/repair the PC’s?
We currently have a 95% repair rate but on the very rare occasion you will be given a few options from our engineers on a solution.
Is there a cancellation fee?
No, just contact us 1 hour before via phone or email to rearrange.
What areas do you cover?
Please check the Areas Covered page for more detail.
Do you setup Mobile devices like iPhone and iPad tablets?
What are your payment methods?
We accept payment in cash, bank transfer, cheque (with guarantee card) and we also accept all major credit and debit cards via paypal/google checkout (5% surcharge applied). A full receipt will be given. All instructions are included in the invoice that will be emailed to you.
Do you charge for travelling time to get to me?
No. We do not charge for travelling time, even though the EU wants us to!
Do you have any service centres where I/we can bring our computer/equipment for repair?
Yes, you can drop your equipment for repair and servicing. Please arrange before you arrive to assure someone is present.
Do you give discounts?
Yes we give a fixed discounts to Registered charities. We also have special offer rates from month to month.
How can I advertise on your page?
Do you have any references?
What about my privacy/data?
You have nothing to worry about, we do not go through your data unless we have too. If we do we will always ask for your permission beforehand in black and white text!